Glia is a digital customer service that allows businesses to deliver in-person customer experience online. It connects online retailers with clients via collaborative browsing, voice, chat, and video. With the help of a single line code, companies are able to identify and then engage their highest-value web visitors, which helps to increase online conversions and improves customer support.
The Series D funding round was led by Insight Partners. Among other investors were Wildcat Capital Management and RingCentral. Insight Partners and Wildcat Capital Management also participated in the previous round. The funding raised in this Series D round will be used for research and development, the same as the previous one.
Glia, US-Estonia-based, was founded by Carlos Paniagua, Daniel Michaeli, Justin DiPietro in 2012. The majority of the customers come from the finance sector. There are over 250 insurance companies, banks, and credit unions among its clients. The company said that as of now it handled more than 10 billion interactions. In plans, Glia is going to build up more tools leveraging AI and analytics. Besides, the company plans to continue international expansion. “The future of customer service is digital, and those that have yet to take steps to modernize their support and engagement strategies are already behind,” Dan Michaeli, Glia’s CEO.