Genesys Raises $580 Million at $21 Billion Valuation for Customer Experience Industry

Genesys is a company that provides organizations with customer experience coordination. For this purpose, the company uses the cloud, AI, and digital technologies. With the help of Genesys, businesses have an opportunity to foster customer trust and loyalty.

The recent round was led by Salesforce Ventures. Among other investors were ServiceNow Ventures, Zoom Video Communications, BlackRock, D1 Capital Partners, and another US-based West Coast mutual fund manager. The funds raised will help Genesys to accelerate the leadership in the Experience as a Service market around the world.

Genesys, San Francisco-based, was launched in 1990 by Alec Miloslavsky, Greg Shenkman. The company CEO is Tony Bates. As of now, Genesys has already coordinated more than 70 billion customer experiences each year. They help enterprises to deepen their customer connection by delivering proactive, predictive, and personalized experiences. As well as improve employees’ engagement and productivity. “Two years ago, we saw the challenge businesses faced in meeting the expectations of consumers and employees around digital experiences. We realized we had an opportunity to transform not only our company but the overall industry,” said Tony Bates.

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